At Chakdesi, we are committed to providing our customers with sustainable packaging solutions of the highest quality. If you are not satisfied with your purchase, we offer a straightforward refund policy to ensure your peace of mind.

1. *Eligibility for Refund:*
– To be eligible for a refund, the item must be unused and in the same condition that you received it.
– Refunds are applicable within 14 days of the purchase date.

2. *Proof of Purchase:*
– Please provide proof of purchase, such as the order number or receipt, when requesting a refund.

3. *Refund Process:*
– To initiate a refund, please contact our customer support team at support@chakdesi with your request.
– Once your request is received and approved, we will process the refund to the original method of payment within 7 business days.

4. *Shipping Costs:*
– Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. *Damaged or Defective Items:*
– If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging withing 48 hours
– We will assess the situation and provide instructions on how to proceed with a refund or replacement.

6. *Non-Refundable Items:*
– Certain items are not eligible for refunds, including custom or personalized orders.

7. *Exchanges:*
– We do not offer exchanges at this time. If you would like a different item, please initiate a return for a refund and place a new order.

8. *Cancellation Policy:*
– Orders may be canceled within 24 hours of purchase for a full refund. After this timeframe, the order may have already been processed and shipped.

9. *Contact Us:*
– If you have any questions or concerns about our refund policy, please don’t hesitate to contact us at support@chakdesi.in  

Our customer support team is here to assist you.

Chakdesi values your satisfaction and appreciates your support in our mission to promote sustainability through eco-friendly packaging solutions.